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Privacy Policy
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Privacy Policy
Last Updated: 14/02/2026
Introduction
At My Mind Matters, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage in our services.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
My Mind Matters
Email: samlouiselee@gmail.com
Telephone: 07863951595
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details above.
Information We Collect
We may collect the following information:
- Name
- Email address
- Telephone number
- Details submitted through contact forms
- Information relating to your therapy enquiry
- Technical information such as IP address, browser type, and website usage data
We only collect information that is necessary for the purposes outlined in this policy.
How We Use Your Information
Your information may be used to:
- Respond to enquiries
- Arrange consultations and appointments
- Provide therapeutic services
- Maintain clinical records where appropriate
- Improve our website and services
- Comply with legal and professional obligations
We will only use your information where we have a lawful basis to do so.
Confidentiality
As a CBT practitioner, confidentiality is a fundamental part of our service.
Information disclosed during therapy sessions will be treated confidentially except where:
- You provide consent for information to be shared
- There is a risk of serious harm to yourself or others
- Disclosure is required by law
- Professional safeguarding responsibilities require action
Where possible, any necessary disclosure will be discussed with you beforehand.
Data Storage and Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Information may be stored securely through:
- Encrypted electronic systems
- Password-protected devices
- Secure cloud storage providers
- Locked filing systems for any paper records
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, insurance, and professional requirements.
Clinical records may be retained for a period consistent with professional guidance and regulatory requirements.
Third-Party Services
Our website may use trusted third-party services, including:
- Website hosting providers
- Online booking systems
- Secure email providers
- Analytics services such as Google Analytics
These providers may process information on our behalf and are required to maintain appropriate security measures.
Cookies
Our website may use cookies to improve user experience and analyse website traffic.
Cookies are small files stored on your device that help us understand how visitors use our website.
You can manage or disable cookies through your browser settings at any time.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data where appropriate
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent where processing relies on consent
Requests can be made by contacting us using the details provided above.
Complaints
If you are unhappy with how your personal information has been handled, please contact us so that we can address your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will become effective immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
My Mind Matters
Email: samlouiselee@gmail.com
Telephone: 07863951595